sales@nipurnait.com
(+91) 9159318886
info@nipurnait.com
(+91) 7402735345
Home
Solutions
Warehouse & Manufacturing OperationsProcurement & Supplier CollaborationCustomer & Dealer CollaborationFinance & Compliance AutomationEnterprise Integration & Process Automation
Products
ProScannerProSupplierProCustomerBTP Accelerator Library
SAP BTP Innovation
Clean-Core ExtensionsProcess AutomationEnterprise MobilityIntegration & APIsAI & Intelligent Automation
Industries
ManufacturingDistribution & LogisticsRetailAutomotiveHigh-Tech
Success Stories
Warehouse MobilityProcurement TransformationCustomer CollaborationFinance AutomationSAP BTP InnovationEnterprise Integrations & Process Automation
Partnership
More
Resources ‹
BlogsVideosGallery
Company ‹
About UsCareersContact
☰
Skip to main content

  • ProCustomer for SAP

    Customer & Dealer Collaboration Platform

    Empower customers, dealers, and distributors with real-time access to orders, shipments, invoices, account information, and support services through a self-service digital experience integrated with SAP.

Business Challenges

Common Customer & Dealer Engagement Challenges

Organizations often face:

  • Frequent order status inquiries 
  • Limited shipment visibility 
  • Dealer communication delays 
  • Lack of customer self-service 
  • High customer support workload 
  • Manual document sharing 
  • Slow issue resolution 

ProCustomer provides a single digital collaboration platform to address these challenges. 

Platform Overview

One Platform. Multiple Customer Touchpoints.

ProCustomer extends SAP beyond enterprise boundaries by providing customers, dealers, and distributors with secure self-service access to critical business information.

Brochure
Architecture
SAP Store

Business Benefits

  • Order Visibility 
  • Customer Self-Service
  • Dealer Management
  • Service & Support 

Order Visibility

Real-Time Order & Shipment Tracking

Provide customers and dealers with visibility into order fulfillment and delivery status.

Order Tracking

  • Sales Order Status 
  • Open Orders 
  • Order History 
  • Order Details

Shipment Tracking 

  • Shipment Status 
  • Delivery Tracking 
  • Dispatch Information 
  • Expected Delivery Updates

Delivery Status

  • Delivered Orders 
  • Pending Deliveries 
  • Proof of Delivery 
  • Delivery History

Customer Self-Service

Self-Service Access to Business Information 

Reduce dependency on customer service teams by enabling direct access to SAP information.

Invoices 

  • Invoice Download 
  • Invoice History 
  • Open Invoices

Statements 

  • Account Statements 
  • Outstanding Balance 
  • Payment Information

Document Center 

  • Invoices 
  • Delivery Notes 
  • Certificates 
  • Agreements 
  • Compliance Documents

Account Information 

  • Customer Profile 
  • Contact Information 
  • Business Details

Dealer Management

Enable Better Dealer Collaboration

Strengthen relationships with dealers and distributors through real-time business visibility.

Dealer Portal 

  • Dealer Dashboard 
  • Order Visibility 
  • Business Performance Insights

Claims Management 

  • Claim Submission 
  • Claim Tracking 
  • Resolution Status

Warranty Management 

  • Warranty Registration 
  • Warranty Claims 
  • Warranty Tracking

Dealer Analytics 

  • Order Trends 
  • Purchase Analysis 
  • Performance Insights

Service & Support

Streamlined Customer Support Experience

Provide a structured approach to customer issue management.

Service Requests 

  • Service Request Submission 
  • Status Tracking 
  • Service History

Ticketing 

  • Issue Logging 
  • Ticket Visibility 
  • Resolution Tracking

Escalation Management 

  • Escalation Workflow 
  • SLA Tracking 
  • Priority Handling

Business Outcomes 

Delivering Better Customer Experiences

Enhanced Customer Satisfaction

Provide instant access to business information.

Reduced Support Costs

Minimize repetitive inquiries and manual document sharing.

Improved Dealer Engagement

Strengthen relationships across distribution channels.

Increased Operational Efficiency 

Automate information access and customer interactions.

Better Visibility & Transparency 

Deliver real-time order and shipment updates.

ROI & Business Value

Realize Business Value in Less Than 12 Months

ProCustomer helps reduce routine customer inquiries by providing customers and dealers with self-service access to orders, shipments, invoices, statements, and business documents directly from SAP.

Example Business Scenario

A customer service team handles:
  • 10 customer inquiries per week 
  • Average handling time of 60 minutes per inquiry

Annual Effort
10 inquiries/week​ × 52 weeks ​× 60 minutes​​ = 520 hours annually

Potential Productivity Gains

Even with a conservative 65% reduction in routine inquiries through self-service adoption: 
  • 520 hours annually ​× 65%​ ​= 338 hours saved annually
  • This saving of 338 hours is approximately 2 man-months of productive capacity returned to the business
  • This time can be redirected towards customer engagement, account growth, issue resolution, and other value-adding activities.

ROI Highlight

  • Typical organizations can recover their investment within the first year through reduced support effort, improved customer self-service adoption, and increased operational efficiency. 
  • Actual results may vary based on customer volumes, business processes, and user adoption levels.
Request a Personalized ROI Assessment

Industries

Industries using ProCustomer

Manufacturing 

Customer order automation.

Distribution & Logistics 

Dealer and distributor portal.

Wholesale

Self-service B2B ordering.

Retail

Inventory visibility and ordering.

Industrial Products 

Customer-specific pricing.

Industrial Products 

Digital order management.

SAP Compatibility

Built for SAP Enterprises

Supported Platforms

  • SAP S/4HANA Public Cloud​
  • SAP S/4HANA Private Cloud​
  • SAP Business ByDesign

Technology Foundation

  • Responsive Web Design 
  • Clean-Core Design 
  • Serverless Architecture

Create a Connected Customer Experience Beyond SAP

Extend SAP to your customers, dealers, and distributors through a unified collaboration platform that improves transparency, accelerates communication, and enhances business relationships.

Request Demo
Contact Us